I redeemed a mail in for a necklace and told her I would look at the jewelry too.I didn't feel comfortable giving email out for spam. She said it was part of the give away to do that, even if it did not say it on the card. She left me mad when I wanted to buy something to stand at the register and wait on nobody. Never going back.
Before this,I had never been to Helzberg diamonds and I will never go there again. I was looking to purchase a ring and also to repair my 14 k yellow gold wedding ring. After handing my ring to them to repair, I found a ring for $899. I went home to get my husband I found an online coupon for $100 off a purchase over $400, When I brought my Husband in, all of the sudden the price of the ring went from $899 to $1169 and they wouldn't honor the coupon. I left unhappy and without a ring. They still had my yellow gold wedding ring. IT was a simple repair and sizing. I figured it was safe.... It took weeks to resize it and to put a new 6 prong head on it. I am agoraphobic and suffer from anxiety, so it is extremely hard for me to go to a mall. I had such dread dealing with this and could not believe it when I picked up my ring and the whole head of prongs was crooked and tilted. I had to resend it In before Vacation. Rushing to get ready for vaca, I didn't notice my once 14k yellow gold ring was now a white gold ring. I don't know what they did or what happened, but my ring has been totally changed!!! And still, the prong head is still tilted.I trusted them with jewelry. they are not reputable, They are a fast food jewelry store...and not a very good one. I trusted them with my jewelry....If you love yours, DONT GO TO HELZSBERG!!! My experience was devastating. They've never offered a refund. and told me they were never going to touch my ring again, They said that they "could not meet my expectations"!!!! what a horrible way of doing business, No Honor and No Integrity !!!
Best jewelry collection in the mall
Had a really great experience at Helzberg. They helped us with everything we needed and went above and beyond. Great customer service.
Helzberg Diamonds is a US Jewelry Store based in Taylor, Michigan. Helzberg Diamonds is located at 23000 Eureka Rd, Space G32, Taylor, MI 48180, USA.
Please contact with Helzberg Diamonds using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Helzberg Diamonds opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.